Why do I need SSL?
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Does your company have a Website, Mail Server or Intranet?
Do you collect personal or financial information from your
customers?
Are you selling products from your website?
You need a 256-Bit SSL Certificate from Trustwave Technologies to
encrypt the information sent or received from your customers.
Why choose Trustwave?
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We offer you the same or greater protection as anyone, without all the
hassle or delayed validations. Our customer support is second to
none available by toll free telephone, email or web chat and
we?re located in the United States. Currently, 256 bit SSL
Certificates are the strongest encryption available to the
general public and Trustwave was the first to introduce it. This
gives Trustwave customers peace of mind knowing that their
servers and customers are extremely secure. To further ease your
customers mind, a site seal is available with every SSL to place
on your website.
Which SSL Certificate do I need?
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Trustwave offers two different levels of Validation Guarantees for your
protection and both come with a 30 day no questions asked money
back guarantee.
*For standard business websites, mail servers and intranets,
the Standard SSL with the $100,000 guarantee is sufficient.
*Enterprise Level Companies need higher guarantees. We offer the
Enterprise SSL with a $250,000 validation guarantee.
What is a Wildcard?
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SSL Certificates for your Intranet or mail server work the
same as your Internet SSL. It offers secure communication
between a server and a browser. Unless your intranet is secured
with SSL from Trustwave, 256-Bit Encryption, browsers and other
applications cannot securely connect. Trustwave offers SSL
Wildcards that will secure your website, intranet and mail
server all in one.
What does the $100,000 or $250,000
warranty cover? Back to top.
You offer security on your site so that your customers feel
secure in transacting business with you online. Our certificates
offer your customers an additional comfort by protecting their
purchases for up to the warranty amount. We guarantee to your
customer that you are you and that you are a real entity. Our
certificates also guarantee to your customers your geographical
location. All of this information leads to a more comfortable
customer who is more likely to use their credit card to make a
purchase on your site.
We pre-validate our certificate holders and provide
validation that is far higher than the majority of other SSL
providers. Some CA's have very weak validation hence they decide
NOT to even offer a identification warranty! Please note that
this high level of validation does not compromise the of speed
of which we can approve your certificate request.
How does SSL protect against phishing?
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While lower quality, class 1 and 2 certificates only validate
basic domain information, Trustwave Class 3, 256-bit
certificates are fully validated to verify domain and
organization information. By requiring organization validation,
Trustwave is making it more difficult for illigitimate companies
to obtain a false certificate.
What does the 30-day Money Back Guarantee
mean? Back to top.
When you purchase any Trustwave SSL Certificate, we guarantee
that you will be 100% satisfied with both your new certificate
and our service. If, for ANY reason, you are not completely
satisfied with your purchase, you can request (and receive) a
100% refund within 30 days of your certificate issuance date.
We at Trustwave take great pride in being able to offer you
the best service and support in the industry.
What is the difference between Class 2
and Class 3 Certificates? Back to top.
While Class 2 Certificates only verify that your domain is
valid, Class 3 Certificates go a step further to validate your
organization as well. This provides peace of mind to your
website visitors; letting them know they are doing business with
a verified organization.
Why are Trustwave SSL Certificates so
inexpensive? Back to top.
The real question you should ask is:
"Why do the others charge so much?!"
Trustwave provides high-quality 256-bit certificates at a
deep discount to promote our overall brand. Trustwave is an
industry leader in Internet Security and offers cost-effective
security solutions and software targeted to small to medium
sized businesses and enterprise branch offices.
We want to promote our brand. Throughout the Internet there
are sites that display our competitor's logos making these
brands nearly a household name. Each of our customers who
purchase certificates from us can proudly display our Secure
Site Seal which will show their customers that you are using
256-bit security to protect their personal information.
Important Note: You are not required to display a
Site Seal for your certificate to work. There are no AdWare or
pop-up ads in the event that you do choose to display your
Trustwave Secure Site Seal. The simple fact is that most vendors
choose to display a Secure Site Seal to let their customers know
that they are using 256-bit encryption on their site. If you do
choose to display a Secure Site Seal, we would like it to be
ours!
Does Trustwave SSL meet HIPAA standards?
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Our SSL Certificates meet the government approved, AES-256
bit encryption standards required for HIPPA compliance.
How long does it take to process my
application? Back to top.
Provided we have sufficient validation information available
through trusted third-party databases, your Trustwave SSL
Certificate can be issued in only minutes. If additional
verification processes must be used to validate your
application, the issuance process may take slightly longer. In
such cases we guarantee that the Certificate is issued within 2
working days. Please contact us directly to expedite your Order
should it be urgent.
Do Trustwave SSL Certificates only
support 256 bit encryption? Back to top.
No, they are 100% backward compatible and support the key
size as determined by the web server or browser, if the web
server or browser can only negotiate 128, 40, or 56bit then it
will use the highest level of encryption available for the
session.
What is strong encryption?
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This is another term for 128 bit encryption. All Trustwave
certificates are capable of strong encryption.
I am not a company, can I apply for a
certificate? Back to top.
Yes, anyone wishing to provide a confidential and secure link
between server and customer's browser can apply for a
certificate.
When I generate a CSR, what do I put in
the Common Name field? Back to top.
The Common Name field contains the domain or server name
including the sub-domain you wish to secure. A typical common
name would look like "www.trustwave.com" or "secure.trustwave.com".
Do not include http:// or https:// before the name or any
subfolders indicated by the / after the domain name.
I ordered my certificate, but chose the
wrong certificate type; do I need to re-apply?
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No. You can select a different format in your SSL Account
Management page and then reissue the certificate. There is not a
charge for this and it only takes seconds to reissue your
certificate using the new format.
How can I learn the status of my
application? Back to top.
Contact support at sslupport@trustwave.com with your order
number and a member of the team will be happy to update you.
I have made a mistake on my application.
What do I do? Back to top.
If you have already submitted your application please contact
sslsupport@trustwave.com quoting your Order Number and details
of the mistake. In some cases you may need to submit a
replacement CSR.
Can I apply for a certificate for each
subdomain of the main domain? Back to top.
Yes, but it may also be more cost effective to use a Wildcard
certificate which protects all sub-domains below the primary
named domain. For more information please contact
sslsupport@trustwave.com