ACP Technologies, Inc.
|Serving the Mid-Atlantic region with Offices in North East, MD and Richmond, VA.|
SSL Frequently Asked Questions
Does your company have a Website, Mail Server or Intranet?
We offer you the same or greater protection as anyone, without all the hassle or delayed validations. Our customer support is second to none available by toll free telephone, email or web chat and we?re located in the United States. Currently, 256 bit SSL Certificates are the strongest encryption available to the general public and Trustwave was the first to introduce it. This gives Trustwave customers peace of mind knowing that their servers and customers are extremely secure. To further ease your customers mind, a site seal is available with every SSL to place on your website.
Trustwave offers two different levels of Validation Guarantees for your protection and both come with a 30 day no questions asked money back guarantee.
*For standard business websites, mail servers and intranets, the Standard SSL with the $100,000 guarantee is sufficient.
*Enterprise Level Companies need higher guarantees. We offer the Enterprise SSL with a $250,000 validation guarantee.
What is a Wildcard? Back to top.
SSL Certificates for your Intranet or mail server work the same as your Internet SSL. It offers secure communication between a server and a browser. Unless your intranet is secured with SSL from Trustwave, 256-Bit Encryption, browsers and other applications cannot securely connect. Trustwave offers SSL Wildcards that will secure your website, intranet and mail server all in one.
What does the $100,000 or $250,000 warranty cover? Back to top.
You offer security on your site so that your customers feel secure in transacting business with you online. Our certificates offer your customers an additional comfort by protecting their purchases for up to the warranty amount. We guarantee to your customer that you are you and that you are a real entity. Our certificates also guarantee to your customers your geographical location. All of this information leads to a more comfortable customer who is more likely to use their credit card to make a purchase on your site.
We pre-validate our certificate holders and provide validation that is far higher than the majority of other SSL providers. Some CA's have very weak validation hence they decide NOT to even offer a identification warranty! Please note that this high level of validation does not compromise the of speed of which we can approve your certificate request.
How does SSL protect against phishing? Back to top.
While lower quality, class 1 and 2 certificates only validate basic domain information, Trustwave Class 3, 256-bit certificates are fully validated to verify domain and organization information. By requiring organization validation, Trustwave is making it more difficult for illigitimate companies to obtain a false certificate.
What does the 30-day Money Back Guarantee mean? Back to top.
When you purchase any Trustwave SSL Certificate, we guarantee that you will be 100% satisfied with both your new certificate and our service. If, for ANY reason, you are not completely satisfied with your purchase, you can request (and receive) a 100% refund within 30 days of your certificate issuance date.
We at Trustwave take great pride in being able to offer you the best service and support in the industry.
What is the difference between Class 2 and Class 3 Certificates? Back to top.
While Class 2 Certificates only verify that your domain is valid, Class 3 Certificates go a step further to validate your organization as well. This provides peace of mind to your website visitors; letting them know they are doing business with a verified organization.
Why are Trustwave SSL Certificates so
inexpensive? Back to top.
Trustwave provides high-quality 256-bit certificates at a deep discount to promote our overall brand. Trustwave is an industry leader in Internet Security and offers cost-effective security solutions and software targeted to small to medium sized businesses and enterprise branch offices.
We want to promote our brand. Throughout the Internet there are sites that display our competitor's logos making these brands nearly a household name. Each of our customers who purchase certificates from us can proudly display our Secure Site Seal which will show their customers that you are using 256-bit security to protect their personal information.
Important Note: You are not required to display a Site Seal for your certificate to work. There are no AdWare or pop-up ads in the event that you do choose to display your Trustwave Secure Site Seal. The simple fact is that most vendors choose to display a Secure Site Seal to let their customers know that they are using 256-bit encryption on their site. If you do choose to display a Secure Site Seal, we would like it to be ours!
Does Trustwave SSL meet HIPAA standards? Back to top.
Our SSL Certificates meet the government approved, AES-256 bit encryption standards required for HIPPA compliance.
How long does it take to process my application? Back to top.
Provided we have sufficient validation information available through trusted third-party databases, your Trustwave SSL Certificate can be issued in only minutes. If additional verification processes must be used to validate your application, the issuance process may take slightly longer. In such cases we guarantee that the Certificate is issued within 2 working days. Please contact us directly to expedite your Order should it be urgent.
Do Trustwave SSL Certificates only support 256 bit encryption? Back to top.
No, they are 100% backward compatible and support the key size as determined by the web server or browser, if the web server or browser can only negotiate 128, 40, or 56bit then it will use the highest level of encryption available for the session.
What is strong encryption? Back to top.
This is another term for 128 bit encryption. All Trustwave certificates are capable of strong encryption.
I am not a company, can I apply for a certificate? Back to top.
Yes, anyone wishing to provide a confidential and secure link between server and customer's browser can apply for a certificate.
When I generate a CSR, what do I put in the Common Name field? Back to top.
The Common Name field contains the domain or server name including the sub-domain you wish to secure. A typical common name would look like "www.trustwave.com" or "secure.trustwave.com". Do not include http:// or https:// before the name or any subfolders indicated by the / after the domain name.
I ordered my certificate, but chose the wrong certificate type; do I need to re-apply? Back to top.
No. You can select a different format in your SSL Account Management page and then reissue the certificate. There is not a charge for this and it only takes seconds to reissue your certificate using the new format.
How can I learn the status of my application? Back to top.
Contact support at firstname.lastname@example.org with your order number and a member of the team will be happy to update you.
I have made a mistake on my application. What do I do? Back to top.
If you have already submitted your application please contact email@example.com quoting your Order Number and details of the mistake. In some cases you may need to submit a replacement CSR.
Can I apply for a certificate for each subdomain of the main domain? Back to top.
Yes, but it may also be more cost effective to use a Wildcard certificate which protects all sub-domains below the primary named domain. For more information please contact firstname.lastname@example.org
ACP Technologies, Inc., in partnership with Networking Solutions, Inc. in Richmond, Virginia, provides all of Cecil County, Maryland, Harford County, Maryland, New Castle County, Delaware, Kent County Delaware, Sussex County, Delaware, Chester County Pennsylvania and the entire Mid-Atlantic region with full-service computing and network support.
We can service your business if you are located in the following areas: Whether your home or business is in Elkton, Bear, Glasgow, Newark, New Castle, Wilmington, Dover, Smyrna, Rising Sun, North East, Conowingo, Newport, Greenville, Perryville, Warwick, Earleville, Talleyville, Kennett Square, Stanton, Claymont or someplace in between, we can probably help you. If you city is not listed, feel free to contact us and we'll make arrangements to get to you.
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Please call: 410.392.6295; Fax: 1.443.817.xxxx or Email Us Copyright 2002 - 2012. ACP Technologies, Inc.